Recommendations for helpline design and operation from people with lived experience of modern slavery Leanne Rhodes and Alexandra Doyle
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This report establishes the need for a dedicated modern slavery helpline that addresses all forms of slavery and then defines what design and operation elements are important to people with lived experience of modern slavery from across
Australian and New Zealand.
Throughout this consultation, research participants expressed ongoing fears and a journey of trust in getting help. People with lived experience of modern slavery are often unsure if
they meet the criteria of modern slavery, wondering if they will be believed and wary if they will get the help they need. A dedicated well-resourced helpline for people in modern
slavery involving people with lived experience would reduce these concerns.
92% of research participants reported the fear of being caught whilst reaching out for help and the punishment that would follow from their perpetrator was used as a deterrent. It therefore took a lot of trust to risk reaching out again when,
in some cases, their life was at stake. This meant that having choice about how their case proceeded was critical so they could navigate these ongoing risks with their perpetrator. (From the Executive summary). Record #8556