000			02761nam a22002417a 4500
999			_c8618 _d8618
005			20250625151657.0
008			240411s2023 -nz|| |||| 00| 0 eng d
040			_aAFVC
245			_aFamily Harm Non-Emergency Triage (FHNT) evaluation report : _bSeptember 2023
260			_aWellington, New Zealand : _bEvidence Based Policing Centre, _c2023
300			_aelectronic document (56 pages) ; PDF file
500			_aThis document is classified IN CONFIDENCE.
520			_aFamily harm is a significant issue for New Zealand and comprises a significant proportion of the demand that Police respond to daily. While family harm-related calls for service have risen considerably over the last five years and now make up a significant proportion of Police’s overall demand picture, the number of family harm investigations with offences has remained relatively unchanged since 2017. In the 2021/2022 fiscal year, Police on average attended a family harm event nearly every three minutes and a total of 175,573 family harm investigations were conducted over the same period. These facts demonstrate the persistent nature of family harm and the demand generated for Police. This high demand creates a backlog of calls for service that not only creates a demand issue for frontline, but more importantly, impacts service delivery for victims. In December 2022, Police officially launched the Family Harm Non-Emergency Triage (FHNET) Proof of Concept (POC) and evaluation. This work required a telephone response by constabulary officers to family harm events (5F) that were assessed as lower priority and not requiring an immediate frontline response. The trial sought to alleviate the ever-present backlog of ‘5F that were lower than Priority 1’ (5F<P1) by triaging the oldest events that were Priority 2 through to Priority 7. This report comprises the data analysis of the Family Harm Non-Emergency Triage (FHNET) data for the period between 1st December 2022 and 1st June 2023. The report is intended to provide insight into how the trial worked and to identify any improvements that can be made in future iterations of this workstream. The report will also endeavour to identify the observable impact of the FHNET trial during this period. Please contact the Evidence Based Policing Centre to obtain this report. (From the document). Record #8618
610			_aNew Zealand Police _97903
650			_aDATA ANALYSIS _9181
650			_aFAMILY VIOLENCE _9252
650			_aINTIMATE PARTNER VIOLENCE _9431
650		4	_9445 _aPOLICE PROCEDURES
650		4	_aVICTIMS OF DOMESTIC VIOLENCE _9624
651		4	_aNEW ZEALAND _92588
710			_98562 _aNew Zealand. Evidence Based Policing Centre
942			_2ddc _cREPORT _hnews127