000 05870nam a22005417a 4500
999 _c8543
_d8543
005 20250625151654.0
008 240226s2024 -nz|| |||| 00| 0 eng d
040 _aAFVC
100 _aBoshier, Peter
_9804
245 _aChildren in care :
_bcomplaints to the Ombudsman 2019 - 2023
_cPeter Boshier, Chief Ombudsman | Kaitiaki Mana Tangata
260 _aWellington, New Zealand :
_bOffice of the Ombudsman,
_c2024
300 _aelectronic document (119 pages) ; PDF & Word DOCX files
500 _aPublished 21 Februay 2024.
500 _aNau-mai.nz - a website for children in the care or custody system - https://nau-mai.nz/ - was launched by the Office of the Ombudsman on 19 February 2024.
520 _aExcerpt from the Chief Ombudsman's introduction (shortened). "On 1 May 2023, the Oversight of Oranga Tamariki System Act 2022 came into force. With it comes new powers and responsibilities for the Ombudsman to investigate some of the bodies that care for our children/tamariki and young people/rangatahi. In passing this Act, Parliament has shown confidence in my office to see and make things right where they are not. As Chief Ombudsman, it is a responsibility I take very seriously, which is why I have been preparing for the past four years to take it on. The Ombudsman in New Zealand has always had the ability to investigate the processes and practices of Oranga Tamariki – Ministry for Children and its predecessor government departments and ministries. Since the request was first made by Parliament for my enhanced focus in 2019, I have dealt with more than 2000 complaints and other enquiries about Oranga Tamariki. Complaints and enquiries continue to increase year on year. These have included complaints from tamariki and rangatahi, either directly or through a trusted adult. From time to time I publish case notes and opinions about complaints, and reports on my self-initiated investigations, where I consider that it is in the public interest. My publications are for Parliament, the public, providers of services for tamariki and rangatahi, and for agencies to learn more about what should be best practice. Now that I have wider investigative powers to look at complaints about Oranga Tamariki and care or custody providers, the Ombudsman is even more able to help achieve the best outcomes for our children, through identifying issues and lifting good practice. To provide transparency, and accountability for the organisations involved, I have decided to publish more of my work in this area. In this report are themes I have encountered, case studies and outcomes I have achieved. Outcomes range from accountability and remedies for individuals, to systemic change within Oranga Tamariki. The nature of the complaints being made, who makes them, the recommendations I make and the response from the organisations involved are all important to help people make decisions about pursuing their rights. My role as the Chief Ombudsman is to help build trust in our government agencies. Oranga Tamariki is an important agency to keep a large number of tamariki safe when their wellbeing is at risk of harm. However, as I note in my concluding comments at page 80 at the end of this report, I cannot yet provide assurance Oranga Tamariki is consistently operating in accordance with good administrative practice, for a number of reasons. For Oranga Tamariki to regain the trust it has lost from the people it serves and the wider public, it needs to change on a scale rarely required of a government agency. My challenge to the new Government is to drive this change. In my conclusion, I provide my view on practice and process improvements that would make a material difference to the numbers of complaints I receive from people about Oranga Tamariki. They include an organisation-wide quality improvement plan, ensuring staff understand and apply legislation and policy, better attention to detail and accurate information in decision making, more training and supervision, regular tracking and reporting, and keeping better records overall." (from the website). Record #8543
610 _aOranga Tamariki, Ministry for Children
_97316
610 _aThe Ombudsman New Zealand | Te Kaitiaki Mana Tangata Aotearoa
_912656
650 _aCHILD PROTECTION
_9118
650 _aCHILDREN
_9127
650 _aCHILDREN'S RIGHTS
_9135
650 0 _98154
_aCOMPLAINTS PROCEDURES
650 _aDISABLED PEOPLE
_9196
650 _aFAMILY COURT
_9241
650 _aFAMILIES
_9238
650 4 _aOUT OF HOME CARE
_9260
650 _aINFANTS
_9313
650 _aLEGISLATION
_9346
650 _aMĀORI
_9357
650 _aOversight of Oranga Tamariki System Act 2022
_912657
650 _aPĒPĒ
_95535
650 4 _aSOCIAL SERVICES
_9555
650 _aTAMARIKI
_9597
650 4 _aTAIOHI
_9595
650 4 _aTAITAMARIKI
_9596
650 0 _aTIKANGA TUKU IHO
_95542
650 _aTOKO I TE ORA
_95247
650 _aTURE WHĀNAU
_95982
650 _aWHĀNAU
_9642
650 _aYOUNG PEOPLE
_9660
650 0 _aINSTITUTIONAL ABUSE
_98209
651 4 _aNEW ZEALAND
_92588
856 _uhttps://www.ombudsman.parliament.nz/sites/default/files/2024-02/Children%20in%20care%20complaints%20to%20the%20Ombudsman%202019%E2%80%932023_Digital.pdf
_yDownload report, PDF
856 _uhttps://www.ombudsman.parliament.nz/sites/default/files/2024-02/Children%20in%20care%20complaints%202019%E2%80%932023.docx
_yDownload report, Word DOCX
856 _uhttps://www.ombudsman.parliament.nz/resources/children-care-complaints-ombudsman-2019-2023
_yAccess the website
856 _uhttps://nau-mai.nz/
_yGo to Nau-mai.nz - a website for tamariki in the care or custody system
887 _aRead about Nau-mai.nz - a website for tamariki in in the care or custody system
942 _2ddc
_cREPORT
_hnews125