000			02916nam a22003017a 4500
999			_c7506 _d7506
005			20250625151606.0
008			220216s2021 ||||| |||| 00| 0 eng d
040			_aAFVC
245			_aCOVID-19 guidance on remote GBV services focusing on home-based case management and hotlines _cGBV Aor Helpdesk
260			_bGBV AoR, _c2021
300			_aelectronic document (71 pages) ; PDF file: 7.2 MB
520			_aThis resource presents options for adapting GBV case management in the context of the COVID-19 pandemic so that survivors can continue to access and receive safe and confidential services. It focuses specifically on phone-based case management. In this resource, phone-based case management is defined as case management that caseworkers provide over the phone to existing clients (or, in some cases when resources, safety and referral processes allow, new clients through direct referrals). It may be accessed through appointments agreed upon by the survivor and caseworker or through survivor-initiated calls when the caseworker is available (i.e., not open to the general public, or operating all hours). This resource also provides recommendations for scaling up hotlines as a strategy for meeting urgent support and referral needs of survivors and those at risk. A hotline8 is an established phone service that provides crisis support and information to any survivor who calls. It is open to the general public and sometimes, but not always, for extended hours. In many settings hotlines operate with toll-free numbers so that callers can avoid incurring fees. This guidance clearly differentiates these two types of services, while also recognizing potential issues of overlap, such as with safety planning, referral pathways, etc. It draws from and attempts to synthesize good practices that have emerged in relation to meeting the needs of survivors through these methods in the context of COVID-19. It covers issues including: - Establishing and Delivering Phone-based GBV Case Management Services; - Establishing and Delivering GBV Hotline Services; - Safety Planning and Other Support to High-Risk Clients; - Updating Referral Pathways; - Documentation and Data Storage; - Supervision and Staff Care for Caseworkers and Hotline Staff. (From the document). Record #7506
650			_aCOVID-19 _98949
650			_aDOMESTIC VIOLENCE _9203
650			_aHELPLINES _97329
650			_aINTERVENTION _9326
650			_aINTIMATE PARTNER VIOLENCE _9431
650			_aPANDEMICS _98950
650			_aSAFETY _9511
650			_aSAFETY PLANNING _94994
650		4	_aSUPPORT SERVICES _9591
650			_aTECHNOLOGY _9599
650		0	_99678 _aWORKFORCE
651			_aINTERNATIONAL _93624
710			_aGBV AoR Helpdesk _99916
856			_uhttps://gbvaor.net/sites/default/files/2021-01/covid-guidance-on-remote-gbv-services-04012021.pdf _zDownload report, PDF, 7.2 MB
942			_2ddc _cREPORT