000			02746nab a22003737a 4500
999			_c7294 _d7294
005			20250625151557.0
008			211014s2021 ||||| |||| 00| 0 eng d
040			_aAFVC
100			_aCortis, Natasha _95093
245			_aAdapting service delivery during COVID-19 : _bexperiences of domestic violence practitioners _cNatasha Cortis, Ciara Smyth, Kylie valentine, Jan Breckenridge and Patricia Cullen
260			_bOxford Academic, _c2021
500			_aThe British Journal of Social Work, 2021, 51(5):1779-1798
520			_aCOVID-19 rapidly altered patterns of domestic and family violence, increasing the complexity of women’s needs, and presenting new barriers to service use. This article examines service responses in Australia, exploring practitioners' accounts of adapting service delivery models in the early months of the pandemic. Data from a qualitatively enriched online survey of practitioners (n = 100) show the ways services rapidly shifted to engage with clients via remote, technology-mediated modes, as physical distancing requirements triggered rapid expansion in the use of phone, email, video calls and messaging, and many face-to-face interventions temporarily ceased. Many practitioners and service managers found that remote service delivery improved accessibility and efficiency. Others expressed concerns about their capacity to assess risk without face-to-face contact, and were unsure whether new service modalities would meet the needs of all client groups and reflect best practice. Findings attest to practitioners' mixed experiences during this period of rapid service innovation and change, and underline the importance of monitoring emerging approaches to establish which service adaptations are effective for different groups of people, and to determine good practice for combining remote and face-to-face service options in the longer term. (Authors' abstract). Record #7294
650			_aCOVID-19 _98949
650			_aDOMESTIC VIOLENCE _9203
650			_aFAMILY VIOLENCE _9252
650			_aINTERVENTION _9326
650			_aINTIMATE PARTNER VIOLENCE _9431
650			_aONLINE TOOLS _97276
650			_aPANDEMICS _98950
650		4	_aSUPPORT SERVICES _9591
650			_aWORKFORCE _99678
650			_aWORKPLACE _9652
651			_aINTERNATIONAL _93624
651		4	_aAUSTRALIA _92597
700			_aSmyth, Ciara _97557
700			_aValentine, Kylie _95338
700			_aBreckenridge, Jan _94142
700			_aCullen, Patricia _99911
773	0		_tThe British Journal of Social Work, 2021, 51(5):1779-1798
830			_aThe British Journal of Social Work _910288
856			_uhttps://doi.org/10.1093/bjsw/bcab105 _zDOI: 10.1093/bjsw/bcab105 (Open access)
942			_2ddc _cARTICLE