000			02105nam a22002777a 4500
999			_c6002 _d6002
005			20250625151457.0
008			181016s2018 -nz||||| |||| 00| 0 eng d
020			_a978-0-9951060-8-6
040			_aAFVC
100			_aMcIlraith, James _97869
245			_aFeedback and complaints systems : _ba rapid review _cJames McIlraith and Katherine Harrow
260			_aWellington, New Zealand : _bOranga Tamariki Evidence Centre, _c2018
300			_aelectronic document (20 pages) ; PDF file
520			_aThis rapid review looks at the components of an effective complaints system to inform the design and delivery of a feedback and complaints system for Oranga Tamariki - Ministry for Children. An effective complaints system can resolve issues, lead to improvements in service delivery, and improve the reputation of an organisation. However, children and young people face a number of barriers to giving feedback or making complaints. This rapid review outlines key principles and components of complaints systems before giving recommendations for improving awareness and accessibility, responsiveness, quality assurance, and learning from complaints systems. This review is a time-limited examination that draws on a limited research base. Rather than providing any evidence of an optimum approach, this review is limited to providing a general description of feedback and complaint systems. (From the Executive summary). Record #6002
610		0	_97316 _aOranga Tamariki, Ministry for Children
650			_aCHILD PROTECTION _9118
650			_aCHILD WELFARE _9124
650			_aLITERATURE REVIEWS _9350
650		5	_aORGANISATIONAL SYSTEMS _9416
650		4	_aSOCIAL SERVICES _9555
651		4	_aNEW ZEALAND _92588
700			_aHarrow, Katherine _97871
856			_uhttps://www.orangatamariki.govt.nz/assets/Uploads/About-us/Research/Latest-research/Feedback-and-complaints-report/Feedback-and-complaints-systems-A-rapid-review.pdf
856			_uhttps://www.orangatamariki.govt.nz/about-us/research/our-research/feedback-and-complaints-report/ _yAccess the website
942			_2ddc _cREPORT