000 04022nam a22004217a 4500
999 _c5684
_d5684
005 20250625151442.0
008 171122s2017 -nz||||| |||| 00| 0 eng d
020 _a978-1-98-854102-0 (online)
040 _aAFVC
245 _aThe voices of people in hard-to-reach communities :
_bresponsive tailoring of Building Financial Capability services to ensure cultural and social inclusion
_cProject core design team: MSD - Justine McFarlane, Justine Pivac Solomon, Lofi Caddick, Sonya Cameron, Ben Briggs & ThinkPlace - Mondy Jera, Margaret Nyarango, Tarapuhi Bryers-Brown and D’Arcy Dalzell
260 _aWellington, New Zealand :
_bMinistry of Social Development,
_c2017
300 _aelectronic document (56 pages) ; PDF file: 4.3 MB
520 _a"In late 2016, the Ministry of Social Development (MSD) completed a redesign of budgeting services, which involved co-design with over 500 people and partner agencies within the wider financial capability sector. As part of this work, MSD shifted its funding and overall strategy to an approach that focuses on building the financial capability and resilience of New Zealanders experiencing hardship. Through its co-design research, MSD identified groups of clients across a continuum of need and level of financial capability, and developed a number of services to meet their needs which were launched from November 2016. However, it was evident that there remained a cohort of people that the MSD team didn’t know much about, that were either presenting when in crisis, classified as ‘no shows’ to a service, or not even engaging with Building Financial Capability (BFC) services. This insight document serves as the first step to better understanding the needs of hard-to-reach communities and designing a service model to meet these needs. As part of the research approach, we undertook a brief literature review before talking with people with experience and/or expertise in relation to hard-to-reach populations. We interviewed eight individuals and 17 providers and agencies who could inform us about a variety of factors impacting on the lives of these communities including: drug and alcohol addiction, mental health issues, refugee issues, and/or the experience of living in rural/isolated areas. We propose two ‘user types’ within the hard-to-reach population as a possible aid for understanding different groupings of people who experience hardship: the ‘multiple disadvantage’ and the ‘culturally or socially isolated’. Feedback from those interviewed was that there may be overlap between these definitions as people are mobile and may move in and out of a user type depending on their circumstances – the descriptions nevertheless resonated with them and are useful to retain." (Executive summary). Key insights and next steps can be found on the website. Record #5684
650 0 _9296
_aHOMELESSNESS
650 _aBuilding Financial Capability project
_97181
650 5 _9177
_aCULTURAL ISSUES
650 0 _95094
_aECONOMIC SECURITY
650 0 _aMIGRANTS
_9385
650 _aREFUGEES
_9492
650 _aRESILIENCE
_94571
650 4 _aSOCIAL SERVICES
_9555
650 4 _aSUPPORT SERVICES
_9591
650 _aVICTIM/SURVIVORS' VOICES
_99763
650 _aWOMEN
_9645
651 4 _aNEW ZEALAND
_92588
700 _dMcFarlane, Justine
_97182
700 _aSolomon, Justine Pivac
_97183
700 _aCaddick, Lofi
_97190
700 _aCameron, Sonya
_97185
700 _aBriggs, Ben
_97186
700 _aJera, Mondy
_95641
700 _aNyarango, Margaret
_97187
700 _aBryers-Brown, Tarapuhi
_97188
700 _aDalzell, D'Arcy
_97189
856 _uhttp://www.msd.govt.nz/documents/what-we-can-do/providers/building-financial-capability/cultural-and-social-inclusion/the-voices-of-people-in-hard-to-reach-communities.pdf
856 _uhttp://www.msd.govt.nz/what-we-can-do/providers/building-financial-capability/cultural-and-social-inclusion/index.html
_yAccess the website
942 _2ddc
_cREPORT