000			01700nab a22003137a 4500
999			_c5461 _d5461
005			20250625151432.0
008			170614t2017 -nz||||| |||| 00| 0 eng d
040			_aAFVC
100			_aHepi, Maria _95413
245			_aAn integrative transformative framework to improve engagement in a social service ecosystem : _bthe case of He Waka Tapu _cMaria Hepi, Jeff Foote, Jörg Finsterwalder, Moana o-Hinerangi, Sue Carswell, Virginia Baker
260			_bEmerald Insight, _c2017
490	0		_aJournal of Services Marketing
500			_aJournal of Services Marketing, 2017, In press
520			_aThis study attempts to understand the engagement between an indigenous social service provider and marginalised clients deemed ‘hard-to-reach’ in order to gain an insight into how to improve the client’s engagement and well-being through transformative value co-creation. The exploratory study’s findings draw on primary data employing a qualitative research approach through document analysis and in-depth interviews with clients, social workers and stakeholders of He Waka Tapu. (From the abstract). Record #5461
650			_aMĀORI _9357
650		5	_9523 _aSERVICE DELIVERY
650		4	_aSUPPORT SERVICES _9591
650			_2reo _aRANGAHAU MĀORI _95532
650			_2reo _aTOKO I TE ORA _95247
651		4	_aNEW ZEALAND _92588
700			_aFoote, Jeff _95385
700			_aFinsterwalder, Jörg _95423
700			_ao-Hinerangi, Moana _95414
700			_aCarswell, Sue _9890
700			_aBaker, Virginia _95425
773	0		_tJournal of Services Marketing, 2017, In press
856			_uhttps://doi.org/10.1108/JSM-06-2016-0222 _zRead abstract
942			_2ddc _cARTICLE