000			02647nab a22002777a 4500
999			_c5150 _d5150
005			20250625151417.0
008			160829t2016 -nz||||| |||| 00| 0 eng d
022			_a2463-4131
040			_aAFVC
100			_aWebster, Mike _96104
245			_aNew public management and information communication technology : _cMike Webster and David McNabb _borganisational influences on frontline child protection practice
260			_c2016 _bAotearoa New Zealand Association of Social Workers,
490		0	_aAotearoa New Zealand Social Work
500			_aAotearoa New Zealand Social Work, 2016, 28(2): 51-63
520			_a"In this paper the authors examine the new public management (NPM) philosophy influencing the organisational environment in which child protection social workers are located. NPM prioritises outputs through policies, such as results based accountability (RBA) predicated on the expectation that responsibility to achieve designated programme outcomes is sheeted to the agency and its workers. Ongoing funding depends on programme results. NPM ideology assumes that workers and managers in agencies tasked with delivering care and protection services are able to control the variables influencing outputs which contribute to outcomes. The authors will analyse four key aspects of NPM thinking (RBA, outputs, outcomes and key performance indicators) and explore their organisational consequences. The influence on social work practice of information and communications technology (ICT), on which NPM depends, is also considered. The paper is not an ideologically based rejection of NPM, but rather an assessment of its consequences for care and protection practice. The authors call for a return to the centrality of relationally based social work processes embodied in common factors (CF) practice, such as the therapeutic alliance. We argue that CF approaches offer a contrasting and more appropriate practice philosophy than NPM thinking while still enabling achievable, multifaceted organisational benefits." (Authors' abstract). This article is published in a Special Issue on: Child protection, the family and the state: critical responses in neoliberal times. Record #5150
650			_aCHILD PROTECTION _9118
650			_aCHILD WELFARE _9124
650			_aSOCIAL POLICY _9551
650			_aSOCIAL WORK PRACTICE _9562
651		4	_aNEW ZEALAND _92588
700			_aMcNabb, David _96105
773	0		_tAotearoa New Zealand Social Work, 2016, 28(2): 51-63
856			_uhttps://anzswjournal.nz/anzsw/article/view/224
856			_uhttps://anzswjournal.nz/anzsw/issue/view/30 _ySpecial issue
942			_2ddc _cARTICLE