000			01820nam a2200277Ia 4500
651	2	4	_aNEW ZEALAND _92588
999			_c3085 _d3085
001			33824
005			20250625151239.0
008			110331s2001 eng
040			_aWSS _dAFV
082	0		_aDSW 362.768 OVE
100			_aOverall, Shelley Cecelia _91847
245			_aMinimising the hostage effect : _bthe implementation of the Dangerous Situations Strategy in the Department of Child, Youth and Family Services _cOverall, Shelley Cecelia
260			_a[Palmerston North?] _bThe Author _c2001
300			_a88 p.
365			_a00 _b0
500			_aResearch report in partial fulfilment of the requirements for the degree of Masters of Business Studies in Management Systems.
520			_aThis research report analyses a sample of 52 case records, and interviews 12 social workers in the Department of Child, Youth and Family Services, New Zealand who experienced violent incidents that were officially reported to the Dangerous Situations Strategy (DSS) from 1996 to 2000. Social workers did experience a number of emotional responses that, if not dealt with constructively, had the potential for deleterious consequences for the social worker and quality of service delivery. The efficacy of the DSS as an organisational response to workplace violence is discussed and further refinements suggested. It is concluded that the DSS was the beginning of an appropriate organisational response to the pressing problem of workplace violence in the statutory social work services.--AUTHOR'S ABSTRACT
522			_anz
610		4	_92434 _aNew Zealand. Department of Child, Youth and Family Services
650	2	7	_2FVC _aSOCIAL WORK _9560
650	2	7	_aCHILD PROTECTION _9118
650	2	7	_2FVC _aTHESES _9606
650	2	7	_2FVC _aWORKPLACE VIOLENCE _9653
942			_2ddc _cREPORT