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Consumer focus group and key informant interviews (pilot report) Jenner, Lynn; Woolley, Cheryl; Mortimer, Ruth

By: Contributor(s): Material type: TextTextSeries: Publication details: Palmerston North, New Zealand Raranga Whatumanawa, Massey University 2006Description: 75 pSubject(s): DDC classification:
  • 616.858369 JEN
 In: Technical report: 3Summary: This is one of a series of reports produced by Raranga Whatumanawa (The weaving of the heart patterns), a research project undertaken by the Psychology Clinic at Massey University, in conjunction with the Psychology Centre in Hamilton, to investigate the mental health assessment, diagnosis, treatment, and outcomes resulting from sexual abuse. The research was funded by the Accident Compensation Corporation of New Zealand (ACC) and contributes to the development of useable national practice guidelines. This particular report provides the findings of a pilot study of the experiences of ACC sensitive claims consumers. Thirty-two sensitive claims consumers, primarily based in the North Island of New Zealand, who either completed counselling, or were near successful completion, participated in customer focus groups and key informant interviews. Participants reflected on therapy and therapist characteristics that were helpful or unhelpful to them. By examining areas of agreement and divergence between the views of pilot group consumers and practitioner focus group participants (see Mortimer, Jenner, Campbell, Ryan, Dickson, Woolley, et al. 2006. Practitioner Focus Group and Key Informant Interviews, Technical Report 7), a comparative view of treatment effectiveness is established. Themes such as aspects of a good therapist, variables in client/therapist relationships, what assists healing, particular techniques to be avoided, contextual factors influencing the effectiveness of counselling, and a number of other topics, are clarified. Customer factors such as resilience are also discussed. The authors suggest extending the study sample to customers nationwide and future client/practitioner research is recommended toward the improvement of customer outcomes. Please do not cite or quote this technical report without permission.
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Item type Current library Call number Status Barcode
Report Report Vine library TRO 616 .858 369 JEN Available FV12080296

This report was originally available on the Raranga Whatumanawa website which is no longer available. A hard copy of this report was in the collection transferred from MSD in March 2011.

This is one of a series of reports produced by Raranga Whatumanawa (The weaving of the heart patterns), a research project undertaken by the Psychology Clinic at Massey University, in conjunction with the Psychology Centre in Hamilton, to investigate the mental health assessment, diagnosis, treatment, and outcomes resulting from sexual abuse. The research was funded by the Accident Compensation Corporation of New Zealand (ACC) and contributes to the development of useable national practice guidelines. This particular report provides the findings of a pilot study of the experiences of ACC sensitive claims consumers. Thirty-two sensitive claims consumers, primarily based in the North Island of New Zealand, who either completed counselling, or were near successful completion, participated in customer focus groups and key informant interviews. Participants reflected on therapy and therapist characteristics that were helpful or unhelpful to them. By examining areas of agreement and divergence between the views of pilot group consumers and practitioner focus group participants (see Mortimer, Jenner, Campbell, Ryan, Dickson, Woolley, et al. 2006. Practitioner Focus Group and Key Informant Interviews, Technical Report 7), a comparative view of treatment effectiveness is established. Themes such as aspects of a good therapist, variables in client/therapist relationships, what assists healing, particular techniques to be avoided, contextual factors influencing the effectiveness of counselling, and a number of other topics, are clarified. Customer factors such as resilience are also discussed. The authors suggest extending the study sample to customers nationwide and future client/practitioner research is recommended toward the improvement of customer outcomes. Please do not cite or quote this technical report without permission.

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Technical report: 3

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