TY - BOOK ED - Ministry of Social Development | Te Manatū Whakahiato Ora TI - MSD historic claims business process and guidance March 2019 PY - 2019/// CY - Wellington, New Zealand PB - Ministry of Social Development, KW - Ministry of Social Development | Te Manatū Whakahiato Ora KW - ADULT SURVIVORS OF CHILD ABUSE KW - ADULT SURVIVORS OF SEXUAL ABUSE KW - CHILD ABUSE KW - CHILD PROTECTION KW - CHILD SEXUAL ABUSE KW - OUT OF HOME CARE KW - GOVERNMENT POLICY KW - Historic Claims Resolution Process KW - INSTITUTIONAL CARE KW - RESIDENTIAL CARE KW - SOCIAL SERVICES KW - INSTITUTIONAL ABUSE KW - NEW ZEALAND N1 - March 2019 N2 - This document outlines the process followed by the Historic Claims team within the Ministry of Social Development at time of publication. It provides guidance for responding to claims. The team recognises some claims may benefit from a more individualised approach, including in response to unanticipated issues. The document was released under OIA by MSD. Access the website for more information on the current work being undertaken by MSD to improve the historic claims response process. Record #6225 UR - https://www.msd.govt.nz/documents/about-msd-and-our-work/work-programmes/historic-claims/msd-historic-claims-business-process-and-guidance-march-2019.pdf UR - https://www.msd.govt.nz/about-msd-and-our-work/work-programmes/historic-claims/improving-the-historic-abuse-claims-resolution-process.html ER -