TY  - BOOK
AU  - McIlraith, James
AU  - Harrow, Katherine
TI  - Changing feedback and complaints : : an evaluation report informing the Oranga Tamariki feedback and complaints system
PY  - 2018///
CY  - Wellington, New Zealand : 
PB  - Oranga Tamariki Evidence Centre, 
KW  - Oranga Tamariki, Ministry for Children
KW  - CHILD PROTECTION
KW  - CHILD WELFARE
KW  - EVALUATION
KW  - ORGANISATIONAL SYSTEMS
KW  - SOCIAL SERVICES
KW  - NEW ZEALAND
N2  - The purpose of the evaluation was to identify any difficulties posed by the Child, Youth and Family (CYF) feedback and complaints system.

The Evidence Centre’s evaluation team conducted 18 interviews with 25 stakeholders from CYF/Ministry of Social Development and external agencies and organisations.

The evaluation findings have helped inform the design and delivery of the feedback and complaints system used by Oranga Tamariki—Ministry for Children. (From the website). Record #6001
UR  - https://www.orangatamariki.govt.nz/assets/Uploads/About-us/Research/Latest-research/Feedback-and-complaints-report/Feedback-and-Complaints-Evaluation-Report.pdf
UR  - https://www.orangatamariki.govt.nz/about-us/research/our-research/feedback-and-complaints-report/
ER  -