TY  - SER
AU  - Hepi, Maria
AU  - Foote, Jeff
AU  - Finsterwalder, Jörg
AU  - o-Hinerangi, Moana
AU  - Carswell, Sue
AU  - Baker, Virginia
TI  - An integrative transformative framework to improve engagement in a social service ecosystem : : the case of He Waka Tapu
T2  - Journal of Services Marketing
PY  - 2017///
PB  - Emerald Insight, 
KW  - MĀORI
KW  - SERVICE DELIVERY
KW  - SUPPORT SERVICES
KW  - reo
KW  - RANGAHAU MĀORI
KW  - TOKO I TE ORA
KW  - NEW ZEALAND
N1  - Journal of Services Marketing, 2017, In press
N2  - This study attempts to understand the engagement between an indigenous social service  provider and  marginalised  clients  deemed  ‘hard-to-reach’  in  order to  gain  an insight into  how to improve the client’s engagement and well-being through transformative value co-creation.  The exploratory study’s findings draw on primary data employing a qualitative research approach through document analysis and in-depth interviews with clients, social workers and stakeholders of He Waka Tapu. (From the abstract). Record #5461
UR  - https://doi.org/10.1108/JSM-06-2016-0222
ER  -