TY  - BOOK
AU  - Overall, Shelley Cecelia
TI  - Minimising the hostage effect: the implementation of the Dangerous Situations Strategy in the Department of Child, Youth and Family Services
U1  - DSW 362.768 OVE 
PY  - 2001///
CY  - [Palmerston North?]
PB  - The Author
KW  - New Zealand. Department of Child, Youth and Family Services
KW  - FVC
KW  - SOCIAL WORK
KW  - CHILD PROTECTION
KW  - THESES
KW  - WORKPLACE VIOLENCE
KW  - NEW ZEALAND
N1  - Research report in partial fulfilment of the requirements for the degree of Masters of Business Studies in Management Systems; nz
N2  - This research report analyses a sample of 52 case records, and interviews 12 social workers in the Department of Child, Youth and Family Services, New Zealand who experienced violent incidents that were officially reported to the Dangerous Situations Strategy (DSS) from 1996 to 2000. Social workers did experience a number of emotional responses that, if not dealt with constructively, had the potential for deleterious consequences for the social worker and quality of service delivery. The efficacy of the DSS as an organisational response to workplace violence is discussed and further refinements suggested. It is concluded that the DSS was the beginning of an appropriate organisational response to the pressing problem of workplace violence in the statutory social work services.--AUTHOR'S ABSTRACT
ER  -