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Minimising the hostage effect : the implementation of the Dangerous Situations Strategy in the Department of Child, Youth and Family Services Overall, Shelley Cecelia

By: Material type: TextTextPublication details: [Palmerston North?] The Author 2001Description: 88 pSubject(s): DDC classification:
  • DSW 362.768 OVE
Summary: This research report analyses a sample of 52 case records, and interviews 12 social workers in the Department of Child, Youth and Family Services, New Zealand who experienced violent incidents that were officially reported to the Dangerous Situations Strategy (DSS) from 1996 to 2000. Social workers did experience a number of emotional responses that, if not dealt with constructively, had the potential for deleterious consequences for the social worker and quality of service delivery. The efficacy of the DSS as an organisational response to workplace violence is discussed and further refinements suggested. It is concluded that the DSS was the beginning of an appropriate organisational response to the pressing problem of workplace violence in the statutory social work services.--AUTHOR'S ABSTRACT
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Item type Current library Call number Status Barcode
Report Report Vine library TRO 362.768 MIN Available A00638560B

Research report in partial fulfilment of the requirements for the degree of Masters of Business Studies in Management Systems.

This research report analyses a sample of 52 case records, and interviews 12 social workers in the Department of Child, Youth and Family Services, New Zealand who experienced violent incidents that were officially reported to the Dangerous Situations Strategy (DSS) from 1996 to 2000. Social workers did experience a number of emotional responses that, if not dealt with constructively, had the potential for deleterious consequences for the social worker and quality of service delivery. The efficacy of the DSS as an organisational response to workplace violence is discussed and further refinements suggested. It is concluded that the DSS was the beginning of an appropriate organisational response to the pressing problem of workplace violence in the statutory social work services.--AUTHOR'S ABSTRACT

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