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Client satisfaction with the Early Start service Fergusson, D.M. (David Murray); Grant, Hildegard; Ridder, Elizabeth M.; Horwood, Leonard John

By: Contributor(s): Material type: ArticleArticlePublication details: Wellington Ministry of Social Development 2006Description: 18 p. ; computer file : PDF format (116Kb) ; computer file : Microsoft Word format (248Kb) ; computer file : World Wide WebISSN:
  • 1172-4382
Subject(s): Online resources: In: Social Policy Journal of New Zealand, July 2006, 28: 179-196Summary: This article examines a series of issues relating to client satisfaction with the Early Start programme, a Government Family Start initiative. The Early Start programme is a home visitation service provided by trained family support workers designed to support, empower and assist families to address issues relating to child-rearing, parenting and family functioning. After receiving the service for 36 months, 163 families were asked about their satisfaction with the service. Families reported generally high levels of satisfaction, with this being similar for both Māori and non-Māori families. Higher levels of satisfaction were associated with increasing service duration and having fewer family support workers involved with the family.
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Social Policy Journal of New Zealand, July 2006, 28: 179-196

This article examines a series of issues relating to client satisfaction with the Early Start programme, a Government Family Start initiative. The Early Start programme is a home visitation service provided by trained family support workers designed to support, empower and assist families to address issues relating to child-rearing, parenting and family functioning. After receiving the service for 36 months, 163 families were asked about their satisfaction with the service. Families reported generally high levels of satisfaction, with this being similar for both Māori and non-Māori families. Higher levels of satisfaction were associated with increasing service duration and having fewer family support workers involved with the family.