Heard but not seen : (Record no. 6601)

MARC details
000 -LEADER
fixed length control field 02834nab a22002657a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250625151525.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200424s2020 -nz||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency AFVC
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Davidson, Danielle
9 (RLIN) 9013
245 ## - TITLE STATEMENT
Title Heard but not seen :
Statement of responsibility, etc Danielle Davidson and Gai Harrison
Remainder of title exploring youth counsellors’ experiences of telephone counselling
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Aotearoa New Zealand Association of Social Workers,
Date of publication, distribution, etc 2020
500 ## - GENERAL NOTE
General note Aotearoa New Zealand Social Work, 2020, 32(1): 73-85
520 ## - SUMMARY, ETC.
Summary, etc INTRODUCTION: Human service practitioners who work over the telephone are physically invisible to their clients and this invisibility shapes their work. Existing literature suggests that physical invisibility, coupled with anonymity and the immediacy of service provision are defining features of telephone counselling. However, little research has explored how telephone counsellors experience these features in any real depth.<br/><br/>METHODOLOGY: This article reports on a case study conducted at a youth helpline in Aotearoa New Zealand. Qualitative, semi-structured interviews were conducted with 10 practitioners on their experiences of telephone counselling work. One key finding from this case study is discussed: the impact of invisibility and anonymity.<br/><br/>FINDINGS: Findings indicate that practitioners’ experiences of delivering telephone counselling are more divergent than those presented in extant literature. While telephone counsellors face challenges delivering non-face-to-face counselling support, the physical invisibility of this medium, coupled with a supportive work environment can also provide potential benefits to counsellors.<br/><br/>CONCLUSIONS: Counsellors’ experiences of telephone counselling work appear to be more nuanced than traditionally understood. While practitioners may experience a range of possible challenges in delivering telephone counselling, such as responding to hoax and abusive callers, they also experience benefits such feeling relaxed, and supported by colleagues and supervisors. Management practices, such as flexible rules and accessible supervision, can help practitioners manage the impact working non-face-to-face with clients. Given the ongoing popularity of telephone counselling, further research is needed on the working conditions that promote practitioner wellbeing and job satisfaction. (Authors' abstract). Record #6601
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element ADOLESCENTS
9 (RLIN) 43
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element COUNSELLING
9 (RLIN) 160
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element HELPLINES
9 (RLIN) 7329
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element MENTAL HEALTH
9 (RLIN) 377
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element YOUNG PEOPLE
9 (RLIN) 660
651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Geographic name NEW ZEALAND
9 (RLIN) 2588
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Harrison, Gai
9 (RLIN) 9014
773 0# - HOST ITEM ENTRY
Title Aotearoa New Zealand Social Work, 2020, 32(1): 73-85
830 ## - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Aotearoa New Zealand Social Work
9 (RLIN) 6152
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://anzswjournal.nz/anzsw/article/view/708">https://anzswjournal.nz/anzsw/article/view/708</a>
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Journal article
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     Vine library Vine library 24/04/2020   Online ON20040024 24/04/2020 24/04/2020 Access online