Feedback and complaints systems : (Record no. 6002)

MARC details
000 -LEADER
fixed length control field 02105nam a22002777a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250625151457.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 181016s2018 -nz||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 978-0-9951060-8-6
040 ## - CATALOGING SOURCE
Original cataloging agency AFVC
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name McIlraith, James
9 (RLIN) 7869
245 ## - TITLE STATEMENT
Title Feedback and complaints systems :
Remainder of title a rapid review
Statement of responsibility, etc James McIlraith and Katherine Harrow
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Wellington, New Zealand :
Name of publisher, distributor, etc Oranga Tamariki Evidence Centre,
Date of publication, distribution, etc 2018
300 ## - PHYSICAL DESCRIPTION
Extent electronic document (20 pages) ; PDF file
520 ## - SUMMARY, ETC.
Summary, etc This rapid review looks at the components of an effective complaints system to inform the design and delivery of a feedback and complaints system for Oranga Tamariki - Ministry for Children. An effective complaints system can resolve issues, lead to improvements in service delivery, and improve the reputation of an organisation. However, children and young people face a number of barriers to giving feedback or making complaints.<br/><br/>This rapid review outlines key principles and components of complaints systems before giving recommendations for improving awareness and accessibility, responsiveness, quality assurance, and learning from complaints systems. This review is a time-limited examination that draws on a limited research base. Rather than providing any evidence of an optimum approach, this review is limited to providing a general description of feedback and complaint systems. (From the Executive summary). Record #6002
610 #0 - SUBJECT ADDED ENTRY--CORPORATE NAME
9 (RLIN) 7316
Corporate name or jurisdiction name as entry element Oranga Tamariki, Ministry for Children
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element CHILD PROTECTION
9 (RLIN) 118
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element CHILD WELFARE
9 (RLIN) 124
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element LITERATURE REVIEWS
9 (RLIN) 350
650 #5 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element ORGANISATIONAL SYSTEMS
9 (RLIN) 416
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element SOCIAL SERVICES
9 (RLIN) 555
651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Geographic name NEW ZEALAND
9 (RLIN) 2588
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Harrow, Katherine
9 (RLIN) 7871
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://www.orangatamariki.govt.nz/assets/Uploads/About-us/Research/Latest-research/Feedback-and-complaints-report/Feedback-and-complaints-systems-A-rapid-review.pdf">https://www.orangatamariki.govt.nz/assets/Uploads/About-us/Research/Latest-research/Feedback-and-complaints-report/Feedback-and-complaints-systems-A-rapid-review.pdf</a>
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://www.orangatamariki.govt.nz/about-us/research/our-research/feedback-and-complaints-report/">https://www.orangatamariki.govt.nz/about-us/research/our-research/feedback-and-complaints-report/</a>
Link text Access the website
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Report
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     Vine library Vine library 16/10/2018   Online ON18100020 16/10/2018 16/10/2018 Access online