Improving the effectiveness of social services : (Record no. 5683)

MARC details
000 -LEADER
fixed length control field 02970nam a22002537a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250625151442.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 171122s2017 -nz||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency AFVC
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Len
9 (RLIN) 7180
245 ## - TITLE STATEMENT
Title Improving the effectiveness of social services :
Remainder of title the challenge for public administration
Statement of responsibility, etc Len Cook, Families Commissioner
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Wellington, New Zealand :
Name of publisher, distributor, etc Superu,
Date of publication, distribution, etc 2017
300 ## - PHYSICAL DESCRIPTION
Extent electronic document (27 pages) ; PDF file
500 ## - GENERAL NOTE
General note Presented at the Family & Relationship Services Australia conference; “Measuring Success in the Family & Relationship Services Sector”, Canberra, 1 December 2016. Revised 13 September 2017.
520 ## - SUMMARY, ETC.
Summary, etc "Social services involve interactions with people that can be fraught and complex, are often based on partial knowledge of conditions, and may involve many partners and inadequate responses. The quality of social services delivery is a vital and undervalued consideration in the selection of social policy choices. A series of recent reviews not only repeat what is now well known about the low standard and underuse of well accepted evaluation methods but also point to systemic underuse of basic management practices including continuous improvement and operations research. Politicians encourage citizens to have an idealised view of what is achievable and this discourages the public sector from evaluation, continuous improvement and review that might suggest otherwise. Free and frank advice is generally seen as referring to policy, but this paper suggests that until operational practices are subject to more open review and challenge, that improvements in policy analysis and design will be hampered by delivery failings. The social investment approach is based on embedding in public administration practices which recognise the breadth of evidence that could be drawn on to provide an objective basis for citizens to have confidence in service delivery, and a constructive basis for come-at-ability. Alignment of processes in the social services necessitates greater co-ordination within agencies as well as between them. Where public services are activities of last resort, such as child protection and incarceration, we need to be open about the likelihood of having only a limited ability to effect change, with sufficient independent oversight to ensure that system inadequacies cannot damage people more when they are vulnerable." (Author's abstract). Record #5683
650 #5 - SUBJECT ADDED ENTRY--TOPICAL TERM
9 (RLIN) 102
Topical term or geographic name as entry element CHANGE MANAGEMENT
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
9 (RLIN) 6552
Topical term or geographic name as entry element EVIDENCE-BASED PRACTICE
650 #5 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element ORGANISATIONAL SYSTEMS
9 (RLIN) 416
650 #5 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element SOCIAL POLICY
9 (RLIN) 551
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element SOCIAL SERVICES
9 (RLIN) 555
651 #4 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME
Geographic name NEW ZEALAND
9 (RLIN) 2588
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://superublogsite.files.wordpress.com/2017/10/challenges-for-social-services-final.pdf">https://superublogsite.files.wordpress.com/2017/10/challenges-for-social-services-final.pdf</a>
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="https://nzfamiliescommissioner.com/2017/10/19/improving-the-effectiveness-of-social-services/">https://nzfamiliescommissioner.com/2017/10/19/improving-the-effectiveness-of-social-services/</a>
Link text Families Commissioner blog
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Short paper
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     Vine library Vine library 22/11/2017   Online ON17110016 22/11/2017 22/11/2017 Access online