MSD historic claims business process and guidance March 2019

MSD historic claims business process and guidance March 2019 Ministry of Social Development - Wellington, New Zealand : Ministry of Social Development, 2019 - electronic document (19 pages) ; PDF file

March 2019

This document outlines the process followed by the Historic Claims team within the Ministry of Social Development at time of publication. It provides guidance for responding to claims. The team recognises some claims may benefit from a more individualised approach, including in response to unanticipated issues. The document was released under OIA by MSD. Access the website for more information on the current work being undertaken by MSD to improve the historic claims response process. Record #6225


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