Changing feedback and complaints : an evaluation report informing the Oranga Tamariki feedback and complaints system
McIlraith, James
Changing feedback and complaints : an evaluation report informing the Oranga Tamariki feedback and complaints system James McIlraith and Katherine Harrow - Wellington, New Zealand : Oranga Tamariki Evidence Centre, 2018 - electronic document (28 pages) ; PDF file .
The purpose of the evaluation was to identify any difficulties posed by the Child, Youth and Family (CYF) feedback and complaints system.
The Evidence Centre’s evaluation team conducted 18 interviews with 25 stakeholders from CYF/Ministry of Social Development and external agencies and organisations.
The evaluation findings have helped inform the design and delivery of the feedback and complaints system used by Oranga Tamariki—Ministry for Children. (From the website). Record #6001
Oranga Tamariki, Ministry for Children
CHILD PROTECTION
CHILD WELFARE
EVALUATION
ORGANISATIONAL SYSTEMS
SOCIAL SERVICES
NEW ZEALAND
Changing feedback and complaints : an evaluation report informing the Oranga Tamariki feedback and complaints system James McIlraith and Katherine Harrow - Wellington, New Zealand : Oranga Tamariki Evidence Centre, 2018 - electronic document (28 pages) ; PDF file .
The purpose of the evaluation was to identify any difficulties posed by the Child, Youth and Family (CYF) feedback and complaints system.
The Evidence Centre’s evaluation team conducted 18 interviews with 25 stakeholders from CYF/Ministry of Social Development and external agencies and organisations.
The evaluation findings have helped inform the design and delivery of the feedback and complaints system used by Oranga Tamariki—Ministry for Children. (From the website). Record #6001
Oranga Tamariki, Ministry for Children
CHILD PROTECTION
CHILD WELFARE
EVALUATION
ORGANISATIONAL SYSTEMS
SOCIAL SERVICES
NEW ZEALAND